Please keep this in mind if you are still receiving notifications at your old email address. Because of this, it is possible to have one email address attached to holds in OverDrive and another attached to notifications in Libby. Note that an email address updated using Method 2 will not connected to the email address in Method 1. The chosen email address will be used for all preferences marked "Email Notice". Note that Libby offers more email notification options than OverDrive. Optionally, update your notification preferences as desired. The email address associated with Libby will be updated. Click this link.Įnter your new email address and click Next. On the Manage Notifications screen, scroll to the bottom until you see a link that reads "Fix this?" or "Change this?". Click through them until you see a notification card that reads Manage Notifications. If you have notifications, they'll appear on the top. The process will be similar to signing into the Libby app on a mobile device.Ĭlick the Hamburger icon at the bottom center of the screen. If not currently signed in, follow the steps to sign in. If you have additional open holds, you will have to edit the email address on those, as well, if you'd like to be notified for them.įrom a web browser, go to, (this cannot be done through the Libby app). This will update the email address associated with the chosen hold as well as future holds. This will appear underneath the cover art.Įnter and confirm your new email address. Sign into the CW MARS Digital Catalog in a web browser, (this cannot be done through the Libby app).Ĭlick on My Account in the top right, and then select Holds. It can be cancelled after the email address is updated. If you do not have any holds at the moment, place a title on hold. Note: This method requires an open, unavailable hold. You can update your email address associated with OverDrive through one of the two methods below: How do I update my email address associated with OverDrive? If the email is older than 10 days, there is a chance the hold was cancelled by the system. If no action is taken a second time, the hold will be cancelled automatically. After that, it will be suspended as a one-time courtesy for 7 days. Remember that you will only have 3 days to borrow a hold once it becomes available. For more information on partner libraries, see What is "LEA"? below.Ĭheck to see if you waited too long to borrow the hold Make sure you are in the correct catalog to pick up the hold. If you are using a LEA Partner Library, the sender email will be from another domain. Who is the sender of the email? If the email came from a domain, then you need to make sure you are in the CW MARS digital catalog. Make sure you are in the correct Digital CatalogĬheck the email for details that may help. (If the hold was placed under an IDC, the last four digits will be from your phone number.) The number will refer to the last four digits of the library card used to place the hold. Hint: At the bottom of the notification email, you may see a note: " This email is intended for the library account ending in: ". If you have multiple accounts, try signing in with the other accounts to see if the hold appears. Is your Libby app connected to multiple library cards? Did you sign up for an Instant Digital Card but already have a library card? Do you have a Boston eCard? You'll need to make sure you are signed into OverDrive with the SAME account you used to place the hold. Alternatively, the hold may have been automatically cancelled.Įnsure you are using the correct library card You may be trying to pick the item up from the wrong network or with the wrong card. I received an email that a hold was ready to borrow, but I cannot find the hold. Loan, holds, etc, that occurred under an IDC will NOT be available when signed in with your library card. Uninterrupted access to your OverDrive lending history. Īccess to physical material from across CW MARS and the state.Īccess to other networks' OverDrive catalogs through LEA (see What is "LEA"? below for more details).Īccess to databases and additional e-resources provided by your library. If you have forgotten your password, you can reset it using this link. Your local library can also help locate your number if you may have forgotten it or if you are unsure if you have a card. If you do not have a library card, you can contact your local library. Instead, you should use your existing library card number. This service was discontinued in June 2020, and all the IDCs are now expired. In March 2020, we temporarily enabled the ability to sign up for OverDrive without a library card through a mobile number, which created something call an Instant Digital Card (IDC). Should/Can I sign into OverDrive with my mobile number?
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